• ACIS Certification

    Are you ready for ACIS Certification or Recertification?  Have you contacted the Australian Community Industry Alliance (ACIA) and completed the certification form? If Yes... then here is the process that we can help you through.
    Click here to start the process

Providers may be completing audits against ACIS 2018 currently, however please note that you will have until November 2013 to transition to ACIS 4.0.  ACIA is holding frequent training sessions on the new standard which we would encourage you to attend.


Send us your ACIS Certification application (which you can get from ACIA (www.acia.net.au) and we can provide you with a quote​ based on the services and scope you provide.


We'll provide you with a service agreement for your audit. We will try to work with you to align your NDIS and ACIS audits where appropriate and possible as that will help save you money and time.

Provide Documents

Send your documents through to us and we'll book your audit date with one of our specialist ACIS auditors.

Stage 1

Your auditor will review the documents you have submitted and provide feedback for you as to whether your ready to progress to Stage 2 or further work is required.

Stage 2

Meet with your audit team (face to face or remotely) to discuss your policies and procedures, and demonstrate how your business provides excellent service.


Your auditor will produce a report with their recommendation. This will involve combining the audit teams findings, and then a peer review process will be undertaken to independently validate the findings.


You have the chance to review the audit report before we submit it to ACIA. 


The Lead Auditor, in consultation with both the Peer Review Team and CAA consider the findings of the report and make a decision on the outcome of your ACIS certification including the scope. 

Submission to ACIA

Your report and our recommendation are submitted electronically to ACIA.  ACIA will then upload the decision to their register; you can then use the ACIS logo according to their processes.

Surveillance or Unannounced Audits

Most Providers have a follow up audit every 12 months that covers governance and clinical governance as well as the remainder of the modules.  If you are trying to align your NDIS, then ACIA has a special consideration policy to enable a risk managed decision on having only one audit at 18 months.  You will book this in with CAA about 6 months prior.

ACIA can also request CAA to undertake short notice or unannounced audits where ACIA finds it necessary to do so. 


At 3 years, you will need to apply for your registration to be renewed.... and the cycle starts again. Dont forget to contact us 6 months ahead of time to book this in.