• Our Support Team is Here for You

    We have a fantastic team of professionals who are working to ensure that we set you up for success in your audit processes.  We strive to ensure that we are available for you when you need it to answer your questions and prepare you as best as possible.  Our systems help us streamline these processes and work with the Scheme owner and JAS-ANZ to ensure compliance and endurance within our approaches.
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Our CAA Support Team

Chief Executive Officer

Dr. Nicole Brooke

Associate Professor Nicole Brooke is a passionate clinician and academic who has worked in aged care, disability and community care for more than 20 years.  Nicole has extensive senior management experience as a Registered Nurse, Head of Clinical Governance, Director of Quality and currently CEO of ACIA and CAA.  Nicole holds six degrees including PhD and is committed to developing the sector. Dr. Brooke has additionally been successful at influencing and determining policy improvements in the sector both at an organisation and national levels.

Operations Manager

Emma Healey

After qualifying in Law in the 1990s, Emma transitioned into Healthcare Management.  Having managed numerous GP surgeries,  managed clinical services with GP Commissioning groups, and provided contract consultancy services to the Department of Health and NHS University, she joined Community Audits Australia in 2020. Emma has successfully completed the NDIS Auditors course and enjoys the complexities and challenges of her role on a daily basis, with her greatest passion being to help Providers through their audit journey.

Customer Relations Officer

Natalie Bryne

Natalie has extensive NDIS knowledge from her current and previous role, where she was a team leader within an NDIS regulatory body.  She also has a wealth of knowledge about NDIS practice standards and has a passion for providing excellent customer service by building relationships and helping clients from start to finish with their enquiry, she will always go above and beyond to help. 

Phone02 9412 2110

Customer Relationship & Compliance Officer

Elise Palmer

Elise's career choice is in compliance because she prides herself in ensuring that a compliance nature is adopted through business’ standard practices. It is her passion to be able to help and support all providers in delivering effective programs at exceptionally high levels.  Elise holds a Diploma in Quality Auditing. In addition to being in compliance roles, she prides herself on her passion for delivering exemplary customer service and truly enjoys assisting people by sharing her knowledge.

Phone02 9412 2110